Our policy lasts 7 days. If 7 days have gone by since arrives your purchased article, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards  
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tokyonalu@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tokyonalu@gmail.com and send your item to: Hair Salon NALU, 150-0001, Jingumae 4-9-2 MM bldg 2F,, Shibuya-ku, Tokyo, Japan 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: Hair Salon NALU, 150-0001, Jingumae 4-9-2 MM bldg 2F, Shibuya-ku, Tokyo, Japan 

For goods return and exchanges, posting fee to the salon is to be paid by customer.
If you return the product by mailbox, letter pack, non-standard size mail and such, we are not responsible for any accidents or loss during delivery.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.























これらすべてを試してもまだ払い戻しが届いていない場合、こちらのメールにてお問い合わせ下さい tokyonalu@gmail.com







有限会社Paddling、〒150-0001 東京都渋谷区神宮前4-9-2 MMビル2F 









有限会社Paddling、 〒150-0001 東京都渋谷区神宮前4-9-2 MMビル2F